Frequently Asked Questions:
Want to know more about the design process and what's involved in commissioning us to work on your design project? Here are the answers to some questions we regularly get asked.Identity and Logo Design FAQ's:
Q: How long will the logo design process take?A: After receiving your initial logo design enquiry, we will be in touch with a worksheet for you to complete with some information on your logo design requirements. On receipt of this brief, we will aim to get back to you with a quote and guide to timescales within 7 days. Turnaround times for logo projects vary depending on workloads at a particular time, but as a guide we will usually have your initial design concepts ready within 7 - 10 days.
Q; How does the logo design process work?
A: On receipt of your brief, we will work on some initial logo design concepts. A minimum of 4 concepts will be created initially and sent to you via email and your feedback requested for the designs. Usually, one or two of these concepts will then be developed further until the final logo is reached.
Q: How will I receive my logo?
A: Your final logo design will be supplied to you via email, in a variety of formats for use in both web and print. These will include JPEG, GIF, TIFF and EPS files.
Q: Who will own the copyright to my logo?
A: On payment for the final logo design, the exclusive copyright of the design is passed to you. Notification of this can be provided in writing if required.
Q: How much does a logo cost?
A: Our logo design service costs from £250, depending on your specifications and requirements.
Stationery Design FAQ's:
Q: What different kinds of stationery items do you design?A: Stationery design generally includes the design of your business cards, letterheads and compliments slips, using your new or existing logo as a basis for the designs.
Q: How does the stationery design process work?
A: On receipt of your logo and information to be included on the stationery, we will work on creating 2 - 3 initial layout ideas and email them across to you to preview. On receipt of your feedback, amendments will then be made to your preferred design until the final design is reached.
Q: Do you print my stationery?
A: We are happy to arrange the printing and delivery on your behalf. Please specify that you would like the printing costs included in the quote if you require this. Full payment is required upfront if you would like us to organise the printing.
Q: What if my contact details change in the future?
A: We keep a back up of your final stationery designs indefinitely, so if in the future your contact details change, the original files can be amended and the new artwork sent across to you for a small fee.
Graphic Design FAQ's:
Q: What types of graphic design service do you provide?A: As well as logo and stationery design detailed above, we also offer the graphic design of various items for both print, product and packaging and web, such as flyers, postcards, magazine advertisements and website banners.
Q: I want some marketing material designed for print, what will you need from me?
A: When you first enquire about your graphic design project, we will forward across a worksheet for you to complete and return with some information on your design requirements. On receipt of your completed form, we will get back to you with a quote and timescale for your project. You will need to supply us with any logos, photos, illustrations and text copy you want included in the design piece. If required we can source suitable stock photos and illustration to suit your project.
Q: How much is your graphic design service?
A: Every project is different so each job will be quoted individually dependant on your specific requirements. Contact us for a free non comittal quote.
Web Design FAQ's:
Q: I need a website, can you help?A: We provide a full website design and development service along with, SEO and hosting services.
Q: What information do you need to create a design for my website
A: Should you enquire about our website design service, we will contact you with a worksheet for you to complete with some information on your design requirements. This includes the page titles you require (e.g. Home, About Us, Our Services, Contact us, etc), colour preferences and idea of the amount of copy that will be included on the web page. You will also need to supply us with your logo and any images you would like used in the overall page design. Stock photos and illustrations may be sourced if necessary.
Q: How much does your front-end web design service cost?
A: Again, every project is different so contact us and we will be happy to supply you with a custom quote.
The Design Process:
An outline of what to expect from the design process...#1 - The Brief
we will send you a questionnaire/brief form for you to fill out. This provides us with the essential information about your business, your products or services and your company ethos, as well as a detailed brief on what is required to make sure the focus remains on what is required. In accordance with my terms & conditions, 50% of the payment is requested before the start of the project and the remainder on completion of the job.
#2 - Initial Designs
When we recieve the brief, we will confirm in writing the quotation and start designing your artwork. Depending on the job, this is most often done by sketching out some rough drafts on paper, then scan them to the computer and email them to you in JPEG format for you to view and evaluate.
#3 - Send & Review
Once you have had a chance to go over the designs, you can get back to us with your opinions on each design. Usually one or two concepts will be developed, refining certain elements such as colour and typography. If you think that the designs submitted are not right for development, further new ideas will be created and resubmitted. This process of refining will continue until you are completely happy with the final look and feel of the artwork.
#4 - Payment
We offer a range of payment methods from secure online transactions such as Paypal, to the more traditional bank transfer or cheque. Once payment is recieved, we provide all artwork and full copyright for the artwork.
#5 - Final Output
Once the design(s) have been signed off they will be provided to you by email in the most common file types, which are .eps .pdf and .jpeg, plus any software specific files. we are happy to add any other formats at your request without charge. recan also provide all files on CD/DVD if required.